Refund Policy

If you purchase an asset that is genuinely broken and neither the seller nor our support can get it fixed within 14 days of purchase, you may request a refund.

"Genuinely broken" means the asset does not function on a clean install of the framework it's listed for (ESX / QBCore / QBox) , verifiable by us, not just "it doesn't work on my server".

Refund requests must be submitted within 14 days from purchase date. After 14 days, no refund requests will be accepted under any circumstance.

This window applies to every payment method (card, crypto) and every product type (scripts, bundles, VIP subscriptions).

• User installation issues or general lack of FiveM knowledge.
• Compatibility problems with your framework, other scripts, or your specific server configuration.
• Change of mind or buyer's remorse.
• "It doesn't work on my server" without proof the asset is broken on a clean install.
• Working assets you simply don't like.

If you have an issue, open a support ticket. We will help you install the asset and coordinate with the seller to fix bugs or resolve compatibility issues. We work hard to make every purchase succeed.

Most issues that customers initially treat as "needs a refund" are actually solved in support within an hour. Open the ticket first, that's our fastest path to making things right.

Nothing in this policy limits rights that consumer-protection law gives you and that cannot be waived by contract.

EU / UK buyers: by purchasing digital content, you request immediate delivery and acknowledge that you lose the statutory 14-day withdrawal (cooling-off) right once delivery begins, as permitted by the Consumer Rights Directive / Consumer Contracts Regulations. Your separate statutory remedies for digital content that is not as described or not functional remain unaffected.