Privacy Policy
Last Updated: May 12, 2026
This Privacy Policy explains what information Fivemania (the "Store," "we," or "us") collects when you use fivemania.com and our related Discord community, how we use that information, and the choices you have. We sell digital assets for the FiveM platform; we do not sell user data to anyone.
1. Information We Collect
We collect only the information needed to run the store and support your account.
From Discord (OAuth login)
- Your Discord user ID, username, and avatar hash
- Your email address, if you grant the
emailscope - Server membership status in our Discord (used for VIP role checks)
We never see or store your Discord password — Discord handles authentication and only returns the items above.
From Purchases
- Order ID, product, price, currency, and timestamp
- Payment provider transaction ID (so we can reconcile and process refunds)
- For crypto payments: the transaction hash and confirmation status reported by NOWPayments
We do not store card numbers, CVCs, crypto wallet keys, or any other financial credentials. Polar and NOWPayments handle payment data on their own infrastructure.
From Support Tickets
- The content of messages you send in tickets (on-site or via Discord)
- Attachments you upload (images only — see the Terms for upload rules)
- Staff replies and timestamps
Automatic / Technical Data
- IP address (for security, abuse detection, and rate limiting)
- Browser user-agent string
- Download activity (which products you downloaded and when — anti-piracy auditing)
- Session cookie (an httpOnly cookie holding your signed login token)
2. How We Use Your Information
- Account authentication — verify it's you when you sign in via Discord
- Order processing — match payments to products and unlock downloads
- Support — respond to your tickets and resolve issues
- Security & abuse prevention — block fraud, chargeback abuse, and unauthorized access attempts
- Service improvement — aggregate usage stats to fix bugs and improve features
- Required disclosures — respond to lawful legal requests when we have to
We do not sell, rent, or share your personal information with advertisers, data brokers, or marketing networks.
3. Third-Party Services
We rely on a small number of third parties to operate the store. Each only receives the data they need.
| Service | Purpose | Data Shared |
|---|---|---|
| Discord | OAuth login, bot integration | Your Discord ID + the data you authorize |
| Polar | Card payments & subscriptions | Order details, email (for receipt) |
| NOWPayments | Cryptocurrency checkout | Order amount, reference ID |
| Cloudflare | CDN, DDoS protection, DNS | Standard request metadata (IP, UA, request path) |
| ImprovMX | Email forwarding for support inbox | Email content you send to support@ |
These providers have their own privacy practices. We don't control them, but we chose providers with established privacy commitments.
4. Cookies & Local Storage
We use the minimum necessary:
- Session cookie (httpOnly, SameSite=Lax, Secure) — keeps you signed in. Expires when you log out.
- OAuth-state cookie — short-lived (5 minutes), used to protect the Discord login flow against CSRF. Deleted after each login.
- localStorage — preferences such as "terms accepted" and your audio-notification toggle.
No third-party analytics or advertising cookies are set by us. Cloudflare may set bot-protection cookies as part of its DDoS service.
5. Data Retention
- Account — kept while your account exists; deleted on request (see Section 7).
- Orders & payment records — retained for at least 7 years to comply with tax and accounting law, even if you delete the account.
- Support tickets — archived after closure; deleted after 24 months unless legally relevant.
- Server / access logs — rotated every 5 entries × 10 MB (Caddy logs); older entries discarded automatically.
- Download logs — kept indefinitely as part of the anti-piracy audit trail (anonymized after 12 months if you delete the account).
6. How We Protect Your Data
- TLS / HTTPS everywhere — provided and enforced by Cloudflare
- Login tokens are signed JWTs in httpOnly cookies (not readable from JavaScript)
- Passwords are never collected — Discord handles auth
- Webhooks (Polar / NOWPayments) are verified with cryptographic signatures
- Internal admin access is role-gated and logged
No service is 100% secure. If we ever experience a breach affecting your data, we will notify affected users by email and via a Discord announcement.
7. Your Rights
You can ask us to:
- Access — get a copy of the data we hold about you
- Correct — fix anything inaccurate
- Delete — remove your account and the personal data tied to it (we'll keep anonymized order records as required by tax law — see Section 5)
- Export — receive your data in a portable JSON format
- Object / restrict — limit how we process specific data
To exercise any of these, open a Discord support ticket or email [email protected]. We respond within 30 days (usually much faster).
EU/UK residents have additional rights under GDPR/UK GDPR including the right to lodge a complaint with your local data-protection authority.
8. Children's Privacy
Our Services are not directed to children under 13 (the minimum age for a Discord account). We don't knowingly collect data from anyone under 13. If you believe a child has shared data with us, please contact us and we'll delete it.
You must be at least 18 (or your jurisdiction's age of majority) to make purchases.
9. International Transfers
Our infrastructure runs on servers located in the EU, with Cloudflare proxying traffic globally. If you access the site from outside the EU, your data may be transferred to and processed in countries with different data-protection laws. By using our Services you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be announced in our Discord and in a banner on the site for at least 14 days before they take effect. The "Last Updated" date at the top of this page always reflects the current version.
11. Contact Us
For privacy questions, data requests, or anything else:
Discord Support Ticket
Last Updated: May 12, 2026